Privacy Policy

ClearWay Financial (“ClearWay,” “we,” “us,” or “our”) operates clear-way.ca and provides debt relief consultation services to Canadians. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, book a free consultation, or interact with our advertising (including on Facebook and Instagram).

1. Who we are

ClearWay Financial
5343 Dundas St West, Etobicoke, ON M9B 6H8, Canada
Phone: 1-888-438-1286
Email: support@clear-way.ca

For privacy-related questions or requests, contact us at support@clear-way.ca.

2. Information we collect

We may collect the following types of personal information:

• Contact and identity information: name, phone number, email address, and mailing address (if provided).
• Consultation details: preferred consultation date/time, messages you send us, and information about your debt situation that you choose to share.
• Communications: records of phone calls, emails, and messages with our team.
• Website and device information: IP address, browser type, device type, pages visited, referring URL, and general usage data collected through cookies or similar technologies.
• Advertising data: if you interact with our ads on Facebook, Instagram, or other platforms, those platforms may share lead form data or engagement information with us in accordance with their policies and your settings.

We do not knowingly collect personal information from children under the age of 16.

3. How we collect information

• When you submit our website consultation form
• When you call, email, or otherwise contact us
• When you complete a lead form on Facebook, Instagram, or other advertising platforms
• Automatically through cookies, log files, and analytics when you use our website

4. How we use your information

We use personal information to:

• Respond to your requests and book your free consultation
• Provide debt relief information and follow up on your inquiry
• Communicate with you by phone, email, or text (where permitted)
• Improve our website, services, and client experience
• Measure and improve our advertising and marketing campaigns
• Comply with legal, regulatory, and security obligations

We do not sell your personal information.

5. Legal basis and consent

We collect and use personal information based on your consent and/or as permitted under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws. By submitting our consultation form or contacting us, you consent to the collection and use of your information as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

6. How we share information

We may share personal information with:

• Service providers that help us operate our business (for example: website hosting, form delivery, email delivery, CRM, and analytics providers). These providers may only use your information to perform services for us.
• Advertising platforms such as Meta (Facebook/Instagram) when you interact with our ads or lead forms, as governed by their terms and your account settings.
• Professional advisors (lawyers, accountants) where reasonably necessary.
• Authorities when required by law, court order, or to protect our rights, safety, or the safety of others.

Our website may use third-party services including Netlify (hosting), FormSubmit (form notifications), and ntfy (optional internal alerts). Information submitted through our consultation form is transmitted securely to these services for delivery to our team.

7. Cookies and tracking technologies

Our website may use cookies and similar technologies to remember preferences, understand traffic patterns, and improve performance. Advertising platforms such as Meta may also use cookies, pixels, or similar tools when you visit our site after interacting with our ads.

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

8. Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Consultation inquiries are typically retained while we are actively communicating with you and for a reasonable period afterward for record-keeping and compliance.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal exceptions
• Withdraw consent to certain uses of your information
• Submit a complaint to the Office of the Privacy Commissioner of Canada or your provincial privacy regulator

To make a request, email support@clear-way.ca with the subject line “Privacy Request.” We may need to verify your identity before responding.

11. Third-party links

Our website may contain links to third-party websites (for example, Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

12. International processing

Some of our service providers may process information outside Canada (for example, in the United States). Where this occurs, information may be subject to the laws of those jurisdictions. We take steps to ensure appropriate protections are in place where required.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Material changes will be posted on this page.

14. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact:

ClearWay Financial — Privacy
Email: support@clear-way.ca
Phone: 1-888-438-1286
Address: 5343 Dundas St West, Etobicoke, ON M9B 6H8, Canada